Terms & Conditions

Miand Hospitality is a hospitality consulting and digital marketing company providing hotel digital marketing, revenue management, sales and marketing representation, website design, and related services to hotels, resorts, and hospitality businesses worldwide.

Our registered offices operate across multiple continents. Enquiries may be directed to info@miandhospitality.com or by telephone at +66 800 629 574.

By visiting our Site, submitting an enquiry, or entering into a service agreement with us, you confirm that you are at least 18 years of age, have the legal authority to enter into binding agreements on behalf of yourself or your organisation, and accept these Terms in full.

We reserve the right to update these Terms at any time. Continued use of the Site or our services following any update constitutes acceptance of the revised Terms. The date of the most recent revision is indicated at the top of this page.

Miand Hospitality provides professional services including but not limited to: hotel revenue management consulting, sales and marketing representation, digital marketing strategy, hotel website design and development, booking engine optimisation, channel manager setup, reputation management, performance marketing, email marketing, copywriting, photography and videography coordination, and destination marketing.

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate Service Agreement or Statement of Work ('SOW') executed between Miand Hospitality and the client. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail.

We reserve the right to modify, suspend, or discontinue any service offering at any time with reasonable notice to affected clients.

You agree to use our Site and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site.

You are responsible for ensuring that all information you provide to us — including property details, marketing materials, brand assets, and business data — is accurate, complete, and that you hold the necessary rights or permissions to share it with us.

You agree not to: attempt to gain unauthorised access to any part of our Site or systems; transmit any harmful, offensive, or disruptive content; use automated tools to scrape, crawl, or extract data from our Site without prior written consent; or misrepresent your identity or affiliation.

Clients are responsible for maintaining the confidentiality of any login credentials provided for third-party platforms (OTAs, PMS, channel managers, etc.) that are shared with us for service delivery purposes.

All content on this Site — including text, graphics, logos, images, case studies, and software — is the property of Miand Hospitality or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Site without our prior written consent.

Work product created by Miand Hospitality specifically for a client engagement (such as website designs, marketing copy, or campaign assets) shall be governed by the intellectual property provisions in the applicable SOW. Unless otherwise agreed in writing, Miand Hospitality retains ownership of all methodologies, frameworks, templates, and proprietary tools used in service delivery.

By submitting content to us (such as property photos, brand guidelines, or marketing materials), you grant Miand Hospitality a non-exclusive, royalty-free licence to use that content solely for the purpose of delivering the agreed services.

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement, including but not limited to pricing strategies, revenue data, occupancy figures, client lists, and business plans.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.

Miand Hospitality may reference a client's property name and general service category in its portfolio or marketing materials unless the client expressly requests otherwise in writing.

Fees for services are set out in the applicable SOW or proposal. Unless otherwise agreed, invoices are due within 14 days of the invoice date.

Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.

All fees are quoted exclusive of applicable taxes (including VAT or GST) unless stated otherwise. The client is responsible for any applicable withholding taxes in their jurisdiction.

To the fullest extent permitted by applicable law, Miand Hospitality shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or loss of business opportunity, arising out of or in connection with your use of our Site or services.

Our total aggregate liability to you for any claim arising under or in connection with these Terms or any SOW shall not exceed the total fees paid by you to Miand Hospitality in the three months immediately preceding the event giving rise to the claim.

We do not warrant that our services will achieve specific revenue targets, occupancy rates, or marketing outcomes. Results depend on many factors outside our control, including market conditions, property quality, and third-party platform performance.

Nothing in these Terms limits our liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Miand Hospitality and its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: your use of our Site or services in violation of these Terms; your breach of any representation or warranty; any content or materials you provide to us; or your violation of any third-party rights.

Our services may involve the use of or integration with third-party platforms including online travel agencies (OTAs), property management systems (PMS), channel managers, booking engines, and digital advertising platforms. Miand Hospitality is not responsible for the terms, policies, availability, or performance of these third-party services.

Our Site may contain links to external websites for informational purposes. These links do not constitute endorsement of those sites, and we are not responsible for their content or privacy practices.

Either party may terminate a service engagement in accordance with the notice provisions set out in the applicable SOW. In the absence of specific provisions, either party may terminate with 30 days' written notice.

We reserve the right to terminate or suspend access to our Site or services immediately and without notice if you breach these Terms, engage in fraudulent or illegal activity, or act in a manner that is harmful to Miand Hospitality or its clients.

Upon termination, all outstanding fees become immediately due and payable. Provisions relating to intellectual property, confidentiality, limitation of liability, and dispute resolution shall survive termination.

In the event of any dispute arising out of or in connection with these Terms or any service engagement, the parties agree to first attempt to resolve the matter through good-faith negotiation within 30 days of written notice of the dispute.

If the dispute cannot be resolved through negotiation, the parties agree to submit to mediation administered by a mutually agreed mediator before initiating formal legal proceedings.

These Terms shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. Any legal proceedings not resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Thailand.

Notwithstanding the above, Miand Hospitality reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.

Our Site and its content are provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify or discontinue the Site at any time without notice.

If you have any questions about these Terms and Conditions, please contact us:

Miand Hospitality | Email: info@miandhospitality.com | Phone: +66 800 629 574 | Website: www.miandhospitality.com