Privacy Policy
How we collect, use, and protect your information
Last updated:
Miand Hospitality ("Miand Hospitality", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.miandhospitality.com or engage with our services. We operate globally, serving the hospitality industry across multiple regions, and this policy is consistent with international privacy best practices including the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Who We Are
Miand Hospitality is a global hospitality marketing and revenue management agency. We provide digital marketing, sales representation, revenue management, and technology services to independent hotels and resorts worldwide. For data protection enquiries, contact us at: info@miandhospitality.com or +66 800 629 574.
2. Data We Collect
We collect personal data that you provide directly to us and data collected automatically when you use our website. Information you provide includes: your name, email address, phone number, company name, and job title when you submit a contact or enquiry form; correspondence you send us by email or through our website; and any other information you choose to share with us. Information collected automatically includes: your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. We collect this data through cookies, server logs, and analytics tools.
3. How We Use Your Data
We use your personal data to: respond to your enquiries and provide the services you request; send you information about our services, industry insights, and updates where you have consented or where we have a legitimate interest; improve our website and services through analytics and user feedback; comply with legal obligations; and prevent fraud and ensure the security of our website. We process your data on the following legal bases: your consent (which you may withdraw at any time); the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided these do not override your rights.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. Essential cookies are required for the website to function and cannot be disabled. Analytics cookies (including Google Analytics 4) help us understand how visitors interact with our site — these are only activated after you provide consent via our cookie consent banner. You can manage your cookie preferences at any time by clicking the cookie settings link in our website footer or adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
5. Third-Party Services
We use the following third-party services that may process your personal data: Google Analytics 4 (website analytics — data processed by Google LLC, USA); Google Search Console (search performance monitoring); and email service providers for transactional communications. Each third-party provider operates under its own privacy policy and data processing agreements. Where required, we have entered into Data Processing Agreements (DPAs) with these providers. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years. Website analytics data is retained for 26 months in accordance with Google Analytics default settings. Email correspondence is retained for up to 5 years. When data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have rights under applicable privacy laws — including the GDPR, UK GDPR, and other regional data protection regulations — regarding your personal data: the right to access the personal data we hold about you; the right to correct inaccurate or incomplete data; the right to request deletion of your data (the right to be forgotten); the right to restrict or object to our processing of your data; the right to data portability; the right to withdraw consent at any time where processing is based on consent; and the right to lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, please contact us at info@miandhospitality.com. We will respond to your request within 30 days.
8. International Data Transfers
As a globally operating company using international cloud services, your data may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure appropriate safeguards are in place — including Standard Contractual Clauses or equivalent mechanisms — to protect your data in accordance with applicable law regardless of where it is processed.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments, and secure data storage practices. While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised Last Updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Miand Hospitality, Email: info@miandhospitality.com, Phone: +66 800 629 574, Website: www.miandhospitality.com. We are committed to resolving any privacy concerns promptly and transparently.