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Reputation Management

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Your hotel’s online reputation is shaped by guest reviews, now more influential than ever and often more impactful than your own marketing efforts. Actively monitoring these reviews is essential to understanding how potential guests perceive your property’s value, service, and overall experience. With our online reputation management platform, you can confidently position your hotel at higher rates without risking a drop in bookings.

Our platform automatically connects to major OTAs and review sites such as TripAdvisor, Facebook, Google, and more, consolidating and analyzing all guest feedback in one place. Using industry-leading sentiment analysis, it breaks down guest opinions across every aspect of your hotel rooms, facilities, service, amenities, and more revealing trends over time and benchmarking your performance against competitors.

System Features

System Features 1

DASHBOARD

Monitor your online reputation, TripAdvisor ranking and overall Guest Experience Index. Monitor competitors. Respond instantly to online reviews

System Features 2

TRANSLATE, READ & RESPOND

Read and respond to reviews as soon as they are published. With our Reputation Management Platform you can also at the touch of a button translate foreign language reviews.

System Features 3

COMPARE WITH COMPETITORS

Analyse and monitor your competitors’ strengths and weaknesses and define a strategy to stand out and gain market share with our Reputation Management Platform.

System Features 4

REPORTS

Using our Reputation Management Platform, you can easily set up customized reports and send them automatically by email to yourself and your team.

More Features

System Features 5

SOURCE OF REVIEWS

With only a couple of click of your mouse on our Reputation Management Platform, you will be able to analyse your reviews by source so as to better understand customer needs and feedback by source.

 

System Features 6

SEARCH AND FILTER

Use our Reputation Management Platform to "Filter and Sort" your reviews by time period, rating, topic to get a better understanding of your common complaint points.

System Features 7

RATING OVER TIME

Our Reputation Management Platform will help you monitor your reviews of your facilities or services over a period of time to track any changes in the trends.